Last updated: 29-10-2026

Delete your Sahla account and data

You can ask Sahla to delete your account (customer, shop owner or driver) and the personal data described below. You do not need to sign in or have the app installed. This page is the official way to request deletion for the Sahla mobile app and the Sahla website.

How to request deletion

1. Contact us on WhatsApp, by phone or by email using the details below.
2. Write “Delete my Sahla account” and give the phone number of the account.
3. We check that the account is yours, for example by calling you back or sending an SMS code to that number.
4. Once verified, we delete the account within 30 days at most and confirm it to you. You will no longer be able to sign in.

Before deletion

• Customers: orders in progress must be delivered or cancelled.
• Shop owners: orders in progress must be completed. Service fees already due must still be paid; deleting the account does not cancel them.
• Drivers: accepted rides must be delivered.

Data we delete

• Your account is closed: it can no longer sign in and no longer appears in Sahla.
• We remove your name, phone number, email, address and password from the account.
• We delete your cart and favourites.
• Shop owners: the shop, its products and their photos are removed from Sahla and the photos are erased.
• Your ratings still count in shop and driver averages, but they are no longer linked to your name.

Data we keep, and why

Algerian law (e-commerce, accounting, tax) requires us to keep a record of transactions: orders placed or received (items, amounts, dates, delivery address), service fees and shop owners’ payments. We keep them only for that obligation, for the legal period (up to 10 years for accounting records), without using them to contact you or to run a closed account, and then delete them. Backups containing your data are replaced within about a week.

Only want some data removed?

Say so in the same message: for example, we can erase your email or address without closing the account. You can also change these details yourself from your profile.

How Sahla collects and uses your data is explained in our Privacy policy