Last updated: 29-10-2026

Terms of use

These terms apply to everyone who uses Sahla, on the website or in the mobile app: customers, shop owners and drivers. By creating an account or using Sahla, you accept them.

Sahla’s role: an intermediary

Sahla is a platform that connects customers, local shops and independent drivers in Oued Athmania. Sahla does not sell, prepare or carry the products, and does not collect their price. The sale is between the customer and the shop; the delivery is done by the driver.

What Sahla is not responsible for

As a simple intermediary, Sahla is not responsible for:

• payments and money exchanged between shops and drivers (order amount advanced or handed over, cash settlements between them);
• shop delays, or orders that are refused, ignored or incomplete (an item out of stock, for example);
• the goods while they are carried from the shop to the customer (breakage, loss, spills, heat or cold);
• the quality, freshness, conformity, expiry date or labelling of products, which are the shop’s responsibility;
• cash paid on delivery, or disagreements about the amount or change between the customer and the driver;
• driver delays or behaviour, or delays caused by traffic, weather, a wrong or incomplete address or an unreachable customer;
• information published by shops (photos, prices, descriptions, opening hours) when it is inaccurate;
• banned or regulated products a shop might offer in breach of these terms;
• temporary service interruptions (network, maintenance, SMS delivery).

These limits apply within Algerian law, in particular Law No. 09-03 of 25 February 2009 on consumer protection and the suppression of fraud: your consumer rights towards the shop remain intact.

Each party’s commitments

Customers

• Give a correct phone number and delivery address, and stay reachable until delivery.
• Pay for the order and the delivery fee in cash to the driver on delivery.
• Check the order on delivery and report any problem directly to the shop (and to Sahla if needed).
• Do not place fake orders or orders you do not intend to receive.

Shop owners

• Publish accurate information about the shop and products (prices, photos, availability, opening hours).
• Only sell products allowed by Algerian law, compliant and in good condition.
• Accept or refuse orders quickly and prepare them on time.
• Pack products well for transport and settle directly with the driver whatever concerns them.
• Pay Sahla the service fees due; if payment is late, the shop is hidden until it is paid.

Drivers

• Only accept rides you can deliver, and deliver them quickly.
• Take care of the goods and hand them to the right customer.
• Collect the right amount and give the correct change.
• Follow the traffic rules and be respectful to customers and shops.

What Sahla does

• Passes the customer’s order to the shop, then to available drivers, and shows its progress.
• Automatically cancels orders that no driver takes in time, so the customer is not left waiting.
• Lets the customer cancel an order as long as the shop has not accepted it yet.
• Helps in good faith to find a solution when there is a disagreement, without being responsible for it.
• Suspends or closes accounts for fraud, fake orders, abuse, disrespectful behaviour or unpaid fees.

Fees

Customers pay nothing to Sahla: they pay for the order and a fixed delivery fee of 150 DA, in cash to the driver. Shop owners pay Sahla a commission on their sales, at the agreed rate. Drivers pay nothing to Sahla.

Your account

One account per phone number. Keep your password secret: you are responsible for what is done with your account. Shop accounts are activated after review. You can ask for your account to be deleted at any time; your data is handled under our privacy policy.

Disputes and applicable law

For any problem, contact us first: we look for an amicable solution. These terms are governed by Algerian law; if no agreement is reached, the dispute goes to the competent Algerian courts.

Changes

We may change these terms; the date at the top of the page is then updated. Continuing to use Sahla after a change means you accept the new terms.

Sahla is only an intermediary between the three parties: the shop owner, the driver and the customer.